Frequently Asked Questions on Used Engines

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      FAQs​

      FREQUENTLY ASKED QUESTIONS.

      1. How do I purchase a used engine in Australia?

      To place an order, you can call our sales team at +1-888-819-5651 or place an order online (coming soon). We accept all major credit cards, including VISA, MasterCard, American Express, and Discover. You can also pay via bank transfer or PayPal. Orders are processed swiftly, and we provide real-time shipping updates.

      2. Do you offer financing options?

      Currently, we do not offer financing. However, you can reserve your engine by paying 20% of the total cost. We will hold the part exclusively for you for 30 days. The remaining balance must be cleared before dispatch.

      3. Can I pick up my engine from your location?

      We do not offer in-person pickup as our inventory is sourced from multiple supplier locations across Australia. However, we offer fast and free shipping to both residential and business addresses nationwide.

      4. What’s included with a used engine?

      Our used engines include the engine block, head, pistons, camshaft, crankshaft, and internal components. Some additional accessories may be included, but they are not covered under warranty and are offered as a convenience.

      5. How long does delivery take in Australia?

      Orders are usually delivered within 5-7 business days (excluding weekends and holidays). Some remote areas may experience slight delays, but we keep you informed every step of the way.

      6. Do you deliver to residential addresses?

      Yes! We offer free shipping across Australia, including residential and business locations. However, an additional charge of $100 applies if a forklift is required for delivery.

      7. What if I receive a defective or incorrect product?

      Auto Parts Ocean provides a 30-day return and replacement warranty. We cover all shipping costs for authorized returns. If you receive a damaged or incorrect part, contact us immediately for a replacement.

      8. Are used engines and transmissions covered under warranty?

      Yes! All used engines and transmissions come with a 30-day warranty. This ensures peace of mind and reliable performance for our Australian customers.

      9. What if my engine or transmission fails after installation?

      If you experience an issue, contact us immediately. Our expert team will troubleshoot the problem with you or your mechanic. If the issue is covered under warranty, we will arrange a replacement within 3-5 business days.

      10. Do you ship outside Australia?

      Currently, we provide free shipping within Australia. If you require international shipping, contact us for a custom quote.
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