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30 Days Return and Replacement Warranty
AUTO PARTS WARRANTY – BUY WITH CONFIDENCE IN AUSTRALIA
At Auto Parts Ocean, we ensure that every used engine and transmission sold in Australia comes with a comprehensive warranty. We go the extra mile to give you peace of mind when purchasing your replacement parts.
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Return and Replacements
We provide a no-cost warranty since we cover the shipping expenses for all authorized returns and replacements.
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Certified Professionals
Our ase-certified professionals have thoughtfully crafted a pre-installation guide to ensure the engine performs at its peak.
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Replacement Warranty
30 Days return and replacement warranty
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Dedicated Support
Lifetime Support (Our in-house warranty team works with you to troubleshoot the majority of frequent issues to prevent total engine failure).
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Express Shipping
we generally ship orders within 5-7 business days(excluding weekend and holidays). though it’s very rare, during some unavoidable circumstances, delivery might require some additional time.
PRE-INSTALLATION CHECKS & INSTALLATION GUIDELINES
To ensure optimal performance, please follow these essential pre-installation checks before installing your used engine or transmission:
- Inspect the Used Engine or Transmission for Any Physical Damage – If any issues are detected, note them on the delivery receipt and contact us immediately.
- Replace Gaskets & Seals – Inspect and replace all necessary gaskets and seals to avoid leaks.
- Turn the Crankshaft Over Fully Before Installation – If it doesn’t turn, contact us before installation.
- Timing Belt Engine? Replace Timing Belt & Tensioner – Timing belts, chains, and tensioners are not warrantied and should be replaced if necessary.
- Change Engine Oil & Replace Oil Filter – Always use new engine oil and filter for better performance.
- Use Fresh Anti-Freeze/Coolant – Essential for preventing overheating and ensuring longevity.
Recommended Parts to Replace for Optimal Performance:
- Water Pump
- Thermostat
- Rear main seal
- New belts and hoses
- New Air Filter and Fuel Filter
- Install and gap new spark plugs
- New gaskets on your valve covers
- New front crank seal
- New Radiator (Highly recommended)
Print or download these guidelines and share them with your mechanic for a smooth installation.
WHEN DOES YOUR WARRANTY BECOME VOID?
- Pre-installation checks are not followed.
- A diagnostic report is not provided by an ASE-certified mechanic.
- The used engine is not installed within 30 days of purchase.
- The engine is damaged due to overheating or lack of lubrication.
- Returned merchandise has missing/melted heat tabs.
- The part has been repaired or modified without our authorization.
- Electrical/electronic issues are not covered.
- Oil leaks due to failed seals or gaskets are not covered.
- Troubleshooting steps were not completed before dismantling the part.
- Ensure compliance with all pre-installation checks to keep your warranty valid!
FAQs
FREQUENTLY ASKED QUESTIONS.
1. What parts come with a used engine?
A complete used engine assembly includes the block, head, pistons, camshaft, crankshaft, and other internal components. Additional parts left on the engine are not warrantied but may be included for convenience.
2. What if I receive a defective or wrong transmission/engine?
All orders include a 30-day return and replacement guarantee. If an error occurs, we cover shipping costs for all authorized returns. Visit our Returns & Replacements page for more details.
3. How do I claim the warranty if my engine fails after installation?
Our dedicated support team will work with you and your mechanic to diagnose the issue. If confirmed as an engine failure, we will ship a replacement unit within 5-7 business days after pickup of the defective part.
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